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How to Embark on This Adventure ?
Location
Nestled in the heart of the Trompito Alto Mountain jungle, our Nature Reserve Hotel is perched at 480 meters, with the reserve reaching up to 1200 meters above sea level. Spanning 125 hectares, this natural reserve invites you to explore its summit, where you’ll encounter local Colombians and indigenous neighbors.
Santa Marta: 45 minutes away, this vibrant port town.
Tayrona Natural National Park: Just 5 minutes from the base of the mountain.
Costeño Beach: A 15-minute drive from the mountain’s base.
Accessibility
You have two options for getting to our guesthouse:
1. Airport Transfer (with additional finance) : We’ll pick you up directly from the Santa Marta airport and drive you through the jungle to our Nature Reserve Hotel.
2. Travel Independently:
• First, take a taxi from the airport to the “Mercado Público de Santa Marta”.
• Then, hop on a bus who goes to Palomino ; Stop at “Trompito Alto Malla Verde.”
• Finally, catch a moto-taxi to take you up the mountain.
From there, we’ll meet you and guide you on a 30-minute hike to the jungle Hotel. Don’t worry about your luggage—our donkeys will carry it for you!
Hours
Check-in: Usually during the afternoon – starting from 2pm until 7pm.
Keep in mind that the path to go to La Merecida is better during the day before the sunset.
Check-out: Departure usually from 8am until 10:30 am, but we are flexible.
Late check-in or early check-out ? Just let us know and we’ll arrange everything for you!
Frequently Asked Questions
Find answers to commonly asked questions about our services and products.
F.A.Q HOTEL
What do i need to take in my baggage?
– Lightweight, breathable clothes for warm weather
– Long-sleeved shirts and pants for jungle hikes and evenings
– Comfortable hiking shoes or boots
– A light jacket or sweater (it may get cooler in the evening)
– A rainproof jacket for rainy seasons
– Swimwear (for river pools, waterfall dips, and the pool)
– Mosquito repellent
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
What is the policy with children
Under 3 – free
Between 3 and 7 yo – 50% discount
Between 7 and 12 yo – 20% discount
Over 13 – adult price
While we welcome children, please note that we are deep in the jungle, where hiking and walking are essential to explore the reserve. Babysitting services are available for an additional fee.
However, we do not provide baby equipment or child-specific safety measures. Our guides will assist in making your jungle experience safe, but the responsibility for your family’s safety remains with you.
Does the Jungle is dangerous ?
The jungle can be unpredictable, but with proper precautions, it’s a safe and rewarding experience. Here are some factors to consider:
Wildlife: While the jungle is home to diverse wildlife, most animals avoid human contact. Our guides are trained to navigate the terrain and ensure your safety. Always respect wildlife and maintain a safe distance.
Insects: Mosquitoes and other insects are common, so wearing long sleeves and using insect repellent is important to avoid bites. Some areas may have insects carrying diseases, but our team provides guidance on protection.
Terrain: The jungle can be rugged, with uneven paths, dense vegetation, and potential slippery areas, especially after rain. It’s best to wear proper footwear and follow your guide’s instructions on hikes.
Weather: The jungle climate is often hot and humid, with sudden rain showers. Stay hydrated, wear sun protection, and be prepared for changing conditions.
Plants: Some plants may cause irritation if touched, so it’s wise to follow guidance and avoid unfamiliar flora.
Overall, by following basic safety rules and staying informed with the help of our experienced guides, the jungle is not inherently dangerous but rather an exciting environment to explore.
Is it accessible to people with reduced mobility or elderly people?
Our nature reserve offers a beautiful and immersive experience, but due to its rugged terrain and the activities we provide, it may be challenging for individuals with reduced mobility or older adults who have difficulty walking long distances. Here are some key considerations:
Transportation: Getting to the reserve involves some hiking through mountainous terrain, which may not be suitable for everyone. We can provide donkeys.
Terrain: The reserve includes uneven paths and steep trails. This makes it less accessible for people with limited mobility.
Support Available: We can provide some assistance for guests with mobility concerns, such as tailored activities or shorter, less demanding walks. However, wheelchair access is impossible due to the natural environment.
Accommodation Areas: While our hotel is designed for comfort, this is not suitable for people with reduces mobility or wheelchair use.
For older guests in good physical condition, it can still be an enjoyable experience, but for those with significant mobility issues, we recommend carefully considering the physical demands of the stay before booking. Feel free to contact us if you’d like more details or to discuss specific needs!
Can I change my booking ?
Yes, you can make a change of reservation 15 days before your arrival, subject to availability on our side.
Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
How can I contact your customer service?
Our customer service team is available to assist you via email or phone (via WhatsApp). You can find our contact information on our websites Contact page. We strive to respond to all inquiries within 48 hours.
F.A.Q SHOP
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on the harvest season and your location.
We have two harvest periods each year, which correspond to two main shipping windows for coffee.
Our coffee and cacao production is sustainable, meaning we respect the natural regeneration process of our crops, ensuring high quality and environmental responsibility.
Each ordering and shipping period is noted on our product pages and will be confirmed via email upon placing your order.
You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What is your return policy?
Food products may only be returned or exchanged if they have been received damaged.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
How can I contact your customer service?
Our customer service team is available to assist you via email or phone (via WhatsApp). You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.
Join Our Sustainable Journey
Experience the beauty of La Merecida while contributing to conservation efforts. Book your eco-tourism adventure today!